employee management

7 Steps to Making Your Business Thrive with Customer Service

7 Steps to Making Your Business Thrive with Customer Service

We get it. Sometimes when you’re consumed with crunching numbers or conversion rates, it’s easy to forget that behind each of your sales is a customer who is as human as you and me. They’re human beings with bad hair days and nights of zero sleep; people with annoying in-laws and stressful jobs.

5 Tips for Managing a Remote Team

5 Tips for Managing a Remote Team

Remote working is on the rise. In fact, it is up 103 percent since 2005. About half of the U.S. workforce now holds a job that is at least partially compatible to remote working arrangements, and about 1 out of 5 U.S. employees now work remotely some of the time. 3.7 million U.S. employees, or just under 3 percent of the total workforce, now work from home at least half of the time. However, over 80 percent would like to work remotely at least partially.

5 Vital Roles of Business Owners

5 Vital Roles of Business Owners

Leaders are not the ones who get things done, they’re ones who get things done through other people. - Warren Buffet

As the size and complexity of your organization grows, you’ll become more and more reliant on your team to get things done. That’s as it should be, but without proper leadership your team is as good as a ship at sea. Minus the captain.

Business Organization Tools and How to Use Them Properly

Business Organization Tools and How to Use Them Properly

Tools like BasecampTrello, and Slack all have their own pros and cons. But properly integrating tools into the workplace is about more than what tools you choose — it’s about thinking carefully about how to implement them and how to use them in a way that improves time management, boosts productivity, and keeps employees moving forward on things. So, you’ve chosen the tools and put them in place, but how do you make sure that they work for your team? Let’s take a look.